Terms of Service Overview
Welcome to Mi Bus! This section outlines key information about our booking policies, customer responsibilities, and service guidelines to ensure a smooth ride for all passengers.
What are the terms of service for Mi Bus?
Find clear guidelines on booking, customer duties, and service limits to ensure your minibus experience runs smoothly.
How do I make a reservation for Mi Bus?
Bookings can be made online or by phone, with confirmation sent promptly to secure your seat.
Deposits
All deposits are non-refundable.
Any cash payments are to be paid in FULL upon arrival of the driver, you cannot make part payments.
All customers are only booked in for whatever details that have been agreed on the original booking confirmation any extra drops off, or any changes in the journey will be charged accordingly.
Delays to Service
No responsibility or liability whatsoever can be accepted by Mi Bus for traffic congestion, road accidents, adverse weather conditions or other matters outside its reasonable control which may cause delay. We will always check traffic conditions prior to the journey to try to avoid any known delays.
If for any reason the driver has to re-route the journey due to traffic, adverse weather conditions or any unforeseen reasons and cannot get the passengers to their destination on time, Mi Bus will not be held liable for any loss incurred for e.g. missed flights, paying extra for alternative transport, missed events or lateness to meetings etc. Also if the bus has a mechanical issue prior to the journey or on the journey and cannot find an alternative vehicle, Mi Bus will not be held liable for any loss incurred and will not pay out any compensation under any circumstance; at management’s discretion they may allow the deposit to be refunded.
Alcohol/Smoking/Use of Drugs
It is illegal to consume alcohol en-route to a sporting event.
Drinking is not permitted unless it has been agreed prior to booking; also it MAY be allowed at drivers discretion but only if the driver has agreed for the passengers to do so.
Mi Bus and all Public Service Vehicles are strictly non-smoking by law, this includes the use of E-cigarettes or alike.
Any use of drugs is strictly prohibited on all vehicles.
Non-compliance with our alcohol/smoking/use of drugs terms and conditions may result in termination of the journey (remainder of the booked journeys) with the full balance for all trip/s still liable to be paid by the customer.
Damages / Spillages
Any damage/spillage caused by the passengers will be charged accordingly by the driver at a minimum rate of £25 this also includes soft drinks, water, wine, spirits or any form of liquid. Any fines for misuse, damage or spillages have to be paid in cash to the driver.
Extra Drop Offs/Re-Routes
Any extra drop offs which are not included on the initial booking will be charged at a minimum of £10-25 per drop at the drivers discretion, any amount charged will have to be paid in cash to the driver.
Terms and Conditions Overview
Discover the guidelines for using Mi Bus services, including booking rules, customer duties, and service limits to ensure clarity and ease.
Booking Your Journey
Begin by reserving your seat on our 16-passenger minibus, ensuring you provide accurate details to secure your trip.
Using Our Service
Understand your responsibilities during travel and how to make the most of our minibus service for a smooth ride.
Service Limitations
Learn about restrictions and policies designed to protect all passengers and maintain service quality throughout your trip.